We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. The payment methods available for your order are shown at checkout. All prices are in U.S. dollars.

No. All U.S. import duties and import taxes are included in the price you pay at checkout. You will not be asked to pay duties, import taxes, or brokerage fees on delivery.

We ship to all 50 U.S. states and Washington, D.C. We do not ship to U.S. territories or to APO, FPO or DPO addresses.

The shipping charge that applies to your order, including free shipping, is always shown before you place your order.

We ship within 3 business days of receiving your order. Business days are Monday to Friday, excluding Japanese public holidays and our year-end closure (December 31 to January 3). Estimated delivery is 7 to 14 business days from your order date, including customs clearance. This is an estimate, not a guaranteed delivery date.

Yes. We send you tracking information when your order ships.

A signature is required on delivery. You can use any alternative the carrier offers, such as rescheduling delivery or collecting the parcel from a carrier location.

No. Our items are non-returnable for change of mind, including sale items.

Contact us within 14 days of delivery at global.support@sikito.com. Please include photos of the item and the damage, the outer box, the inner packaging, and the shipping label. In most cases you won't need to send anything back. We will send a replacement or refund you in full. Please keep the item and packaging for 7 days after contacting us.

Contact us at any time. We will investigate with the carrier. If the problem was not your responsibility, we will reship your order or refund you in full.

The parcel is returned to us. We refund the amount you paid less our actual costs (return shipping to Japan and the U.S. duties and taxes we paid), up to a maximum of US$299. See Section 5 of our Returns & Refunds Policy.

Refunds go back to your original payment method wherever possible. We do not issue store credit or gift cards in place of refunds. Your bank or card issuer may take additional time to post the refund.

Use the "Your Privacy Choices" link in the footer of any page. If your browser sends a Global Privacy Control (GPC) signal, we treat it as an opt-out automatically.

Click the unsubscribe link in any marketing email, or email us at global.support@sikito.com.

Email global.support@sikito.com or use our contact form.