Shipping Policy

Last updated: October 7, 2026

1. WHERE WE SHIP

We ship to all 50 U.S. states and Washington, D.C. We do not ship to U.S. territories, or to APO, FPO or DPO addresses.

2. SHIPPING COST

Whether a shipping charge applies, and its amount, may depend on the product, the delivery address and the shipping options available to you. The applicable shipping charge, including where shipping is free, is shown before you place your order. The shipping charge shown when you place your order is the one that applies to that order.

3. WHEN WE SHIP

Unless a different shipping timeframe is clearly displayed on the product page before you place your order, we ship within 3 business days of receiving your order. Business days are Monday to Friday, excluding Japanese public holidays and our year-end closure (31 December to 3 January).

4. HOW LONG DELIVERY TAKES

Estimated delivery is 7 to 14 business days from the date you place your order, including customs clearance. This is an estimate, not a guaranteed delivery date.

5. DUTIES AND IMPORT TAXES ARE INCLUDED

Orders may be shipped from outside the United States. Any applicable U.S. import duties and import taxes are included in the price shown at checkout and paid by us. You will not be asked to pay duties, import taxes, or brokerage or disbursement fees on delivery.

6. IF WE CANNOT SHIP ON TIME

If we cannot ship your order within the timeframe that applied when you placed it, we will notify you before that timeframe ends. Our notice will give you a definite revised shipping date and offer you the choice of:

(a) consenting to the delay; or

(b) cancelling your order and receiving a prompt refund of the full amount you paid.

Cancelling costs you nothing. Refunds for these cancellations are made in the manner and within the time required by U.S. federal law. If our revised shipping date is within 30 days of the original date, and you do not tell us before we ship that you wish to cancel, we will treat you as having consented to the delay. If we cannot give you a definite revised shipping date, or the revised date is more than 30 days after the original date, we will cancel your order and refund you in full unless you expressly tell us you consent to the delay.

If we cannot ship by a revised shipping date, we will notify you again before that date passes. On that notice and on any later one, we will not treat your silence as consent: unless you expressly consent to a further delay, we will cancel your order and refund you in full.

7. DELIVERY SIGNATURE

Orders are shipped with a signature required on delivery. The carrier will ask for a signature from you, or from another person the carrier accepts at the delivery address, and you may use any alternative the carrier offers, such as rescheduling delivery or collecting the parcel from a carrier location. If the parcel cannot be delivered and is returned to us, we will check the reason. Section 5 of our Returns & Refunds Policy explains what happens when the return is due to your circumstances, and what happens when it is not.

8. TRACKING

We provide tracking information when your order ships.

9. RISK OF LOSS

Title to the item and risk of loss pass to you when the item is delivered to the address you gave us. If your order does not arrive, please see Section 2.8 of our Returns & Refunds Policy.

10. SELLER

Trinus, Inc. (株式会社TRINUS)
Room A, 2F, Brillian Building, 2-16-3 Nihonbashi, Chuo-ku, Tokyo 103-0027, Japan
Email: global.support@sikito.com