Refund Policy
Last updated: October 7, 2026
SUMMARY
Orders may be shipped from outside the United States. Any applicable U.S. import duties and import taxes are included in the price shown at checkout and paid by us. You will not be asked to pay duties, import taxes, or brokerage or disbursement fees on delivery.
• If your order arrives damaged, defective or incorrect, if part of it is missing, or if it does not arrive for a reason that is not your responsibility, we will replace it or refund you in full. In most cases you will not need to send anything back to us.
• The items we sell are non-returnable for change of mind. We do not accept returns or exchanges because you changed your mind. See Section 3.
• There is no restocking fee.
• Refunds go back to your original payment method wherever possible. We do not replace a refund with store credit or gift cards.
• You may request a written copy of this policy at any time by emailing global.support@sikito.com.
1. BEFORE YOU SEND ANYTHING BACK
Always contact us first. We cannot process or refund items returned to us without our prior written approval.
Email: global.support@sikito.com
Contact form: https://global.sikito.com/pages/contact
2. DAMAGED, DEFECTIVE, INCORRECT OR MISSING ITEMS
2.1 Time limit. If your item arrives damaged, defective or incorrect, or if part of your order is missing, please contact us within 14 days of delivery.
2.2 What to send us. Please attach photographs of (a) the item and the damage or defect, (b) the outer shipping box, (c) the inner packaging, and (d) the shipping label.
2.3 Please keep the packaging. We ask you to keep the item and all packaging materials for 7 days after you contact us, in case our carrier needs to inspect them.
2.4 You usually do not need to return the item. In most cases we resolve the claim from your photographs alone. We may ask you to return the item only where physical inspection is genuinely necessary to assess the claim. If we do, the cost of return shipping is ours: we agree the shipping method and cost with you in writing before you ship, and we refund that cost to you together with your replacement or refund.
2.5 Replacement or refund. We send a replacement, or the missing item or part, where one is available. If it is not available, we refund you in full.
2.6 What "in full" means. A full refund is the entire amount you paid, including the import duties and taxes included in that amount. You are never charged for return shipping under this Section 2.
2.7 Proof of purchase. Your order number, or the email address you used to place the order, is sufficient. No receipt is required.
2.8 Orders that do not arrive. If tracking does not show that your order was delivered, contact us and we will investigate with the carrier. If the failure was not your responsibility, we will reship your order at our cost or refund you in full. If the parcel was refused or became undeliverable for a reason attributable to you, Section 5 applies. The time limit in Section 2.1 does not apply to orders that do not arrive.
3. CHANGE-OF-MIND RETURNS
3.1 The items we sell are non-returnable for change of mind. We do not accept returns or exchanges because an item looks different from what you expected, because of its size, because you ordered the wrong item, or for any other reason that is not our responsibility.
3.2 This applies to every item we sell, including any item sold at a reduced price or marked "as is."
4. IF WE ARE LATE SHIPPING YOUR ORDER
We ship within 3 business days of receiving your order, unless a different shipping timeframe was clearly displayed on the product page when you placed your order. If we cannot ship within that timeframe, we will notify you before it ends, give you a definite revised shipping date, and offer you the choice of consenting to the delay or cancelling your order for a prompt refund of the full amount you paid. Cancelling costs you nothing. Refunds for these cancellations are made in the manner and within the time required by U.S. federal law. See our Shipping Policy for the full procedure.
5. PARCELS RETURNED TO US
5.1 Refused delivery. If you refuse delivery, the carrier returns the parcel to us. We refund the amount you paid less the actual costs we incur as a result: the cost of returning the parcel to Japan, and the U.S. import duties and taxes we paid on your order. Those costs are deducted at their actual amount. The total deduction will not exceed US$299 or the amount you paid for that order, whichever is less. If the deduction reaches the amount you paid, no refund is due. We send you an itemised breakdown of the deduction together with your refund.
5.2 Wrong or incomplete address, and other returns that are your responsibility. If the parcel is returned to us because the delivery address you entered was wrong or incomplete, or for another reason attributable to you, we refund you on the basis set out in Section 5.1. If you would prefer the item to be reshipped, we may offer to do so where we are able to quote terms that cover our costs: the cost of returning the parcel, the cost of shipping it to you again, and the duties and taxes payable when it is imported again. We do not charge you again for the duties and taxes paid on the original import. Reshipping requires your prior agreement to the quoted terms and payment of the quoted amount before we ship; the quoted amount may include an estimate of the duties and taxes payable on re-entry. If we cannot offer terms that cover our costs, we refund you under Section 5.1 and you are welcome to place a new order.
5.3 Parcels the carrier could not deliver. If the parcel is returned to us because it could not be delivered for a reason attributable to you, such as no one being available to accept it after the carrier's delivery attempts and you not using the carrier's alternatives, Sections 5.1 and 5.2 apply. If the parcel could not be delivered for a reason that is not your responsibility, such as a carrier error, we reship it at our cost or refund you in full, whichever you prefer.
6. HOW REFUNDS ARE ISSUED
Refunds are issued to your original payment method wherever possible. Where that is not possible, or where applicable law or the payment provider's procedures permit another method, we will agree an alternative with you. We do not replace a refund you are entitled to with store credit, a gift card or an exchange. Your bank, card issuer or payment provider may take additional time to post the refund to your account.
7. YOUR RIGHTS UNDER STATE LAW
Nothing in this policy limits any right you have under the law of your state that cannot be waived by agreement, including any implied warranty that cannot lawfully be excluded.
8. A WRITTEN COPY OF THIS POLICY
You may request a written copy of this policy at any time by emailing global.support@sikito.com. If you ask us to send this policy or our seller information to your email address, we will do so.
9. SELLER
Trinus, Inc. (株式会社TRINUS)
Room A, 2F, Brillian Building, 2-16-3 Nihonbashi, Chuo-ku, Tokyo 103-0027, Japan
Email: global.support@sikito.com
